AI basics
ChatGPT gives you an answer. An AI agent does the job. What's the difference?
Chatting with AI and agentic AI sound similar but work very differently. What AI agents actually do, the cheaper middle option, and how to spot agent washing.
Just because AI can do it doesn't mean it should
Good AI use saves hours. Bad AI use costs customers, money and trust. A simple judgment test for what to automate, what to assist and what to keep human.